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Terms & Conditions

Last updated: 17 April 2026

1. About These Terms

These terms and conditions ("Terms") govern your access to and use of the Chreos Accounting dashboard application ("the Service"), operated by Wild Software Ltd. trading as Chreos ("we", "us", "our"), a company registered in New Zealand.

By accessing or using the Service you agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms apply to users in New Zealand, Australia, and the United Kingdom. Where jurisdiction-specific provisions apply, they are noted in the relevant section.

2. The Service

Chreos Accounting is a cloud-hosted dashboard application that may connect to Chreos desktop or server installations via the Chreos Web Facing API (CWFA). The Service provides data visualisation, reporting, and an integrated AI assistant. It does not replace your accounting system — it supplements it.

We may update, modify, or discontinue features of the Service at any time. Where material changes affect your use, we will provide reasonable notice.

3. Eligibility and Accounts

You must be at least 18 years of age and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorised access to any part of the Service, other accounts, or computer systems or networks connected to the Service.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated tools (bots, scrapers, crawlers) to access the Service except where expressly permitted.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Upload or transmit viruses, malicious code, or any material that could damage or alter the Service.

5. AI Assistant

The Service includes an AI assistant powered by third-party large language model providers. The AI assistant is provided as a convenience tool and is subject to the following conditions:

  • AI-generated responses are informational only and do not constitute professional financial, accounting, tax, or legal advice.
  • You must independently verify any data, calculations, or suggestions provided by the AI assistant before relying on them.
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
  • AI interactions may be logged for security auditing. Conversation content is stored within your organisation's tenancy and is not shared with other users or organisations.
  • Your use of AI features is subject to the usage policies of the underlying model providers (e.g. Google, OpenAI). You must comply with their acceptable use policies.

6. Third-Party API Keys (BYO Model)

The AI assistant operates on a "bring your own key" model. You supply your own API key from a supported AI provider. We encrypt your API key at rest using AES-256 encryption and do not share it with any third party. However:

  • You are responsible for any costs incurred with your AI provider.
  • You are responsible for complying with your AI provider's terms of service.
  • We are not liable for any charges, data processing, or actions taken by your AI provider.

7. CWFA Connection and Your Data

Where you connect the Service to a Chreos desktop or server installation via CWFA, the Service acts as a client to your existing system. Data retrieved through CWFA remains your property. We do not copy, store, or retain business data from your Chreos system beyond what is necessary for the current session, except where explicitly cached for performance with your configuration.

CWFA credentials are encrypted at rest using AES-256-CBC encryption. Session tokens are cached temporarily and automatically expire.

8. Intellectual Property

All intellectual property rights in the Service — including software, design, trademarks, logos, and documentation — belong to Wild Software Ltd. or its licensors. These Terms do not transfer any ownership rights to you.

You retain all rights to your own data. By using the Service you grant us a limited licence to process your data solely to provide the Service to you.

9. Availability and Support

We endeavour to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We are not liable for any loss or damage arising from the unavailability of the Service.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of the Service.
  • Our total aggregate liability for any claim arising from or relating to the Service shall not exceed the amount you have paid us in the twelve months preceding the claim, or NZD $100, whichever is greater.

New Zealand

Nothing in these Terms excludes or limits any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other legislation that cannot be excluded or limited by agreement.

Australia

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded or limited by agreement.

United Kingdom

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law, including your rights under the Consumer Rights Act 2015.

11. Indemnity

You agree to indemnify and hold harmless Wild Software Ltd., its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law.

12. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms or for any other reasonable cause. You may stop using the Service at any time.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnity) will continue to apply.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, power failures, internet outages, or government actions.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

New Zealand users

These Terms are governed by the laws of New Zealand. Any disputes shall be submitted to the exclusive jurisdiction of the courts of New Zealand.

Australian users

These Terms are governed by the laws of the State of New South Wales, Australia, and the Commonwealth of Australia. Any disputes shall be submitted to the courts of New South Wales.

United Kingdom users

These Terms are governed by the laws of England and Wales. Any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or if modification is not possible, it will be severed. The remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wild Software Ltd. in relation to your use of the Service.

18. Contact

If you have questions about these Terms, please contact us:

  • Wild Software Ltd. (trading as Chreos)
  • Website: www.chreos.com
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